Frequently Asked Questions
Everything you need to know about your favorite sheepskin boots and accessories.
Are your products made from genuine Australian sheepskin?
Yes, all our footwear is crafted using 100% premium, A-grade Australian sheepskin to ensure maximum comfort, breathability, and durability.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the security tags remain attached for a full refund.
How do I find the right size?
Our boots generally run true to size, but we recommend checking our detailed Size Guide. If you are between sizes, we suggest sizing down as sheepskin naturally stretches and molds to your feet over time.
How should I clean and maintain my UGG boots?
We recommend using a specialized sheepskin cleaner and conditioner. Avoid direct heat or sunlight when drying, and use a suede brush to restore the nap after cleaning.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location and typically range from 7 to 14 business days.